Returns + Refunds

Returns

All products purchased from DIY Works are backed by a Return Policy. All products returned must be in perfect unused condition, with all components, complete with original packaging. We will not allow returns on damaged or incomplete products. Proof of purchase is required.

Damaged/faulty goods

If you find that the goods were damaged in transit or were faulty in some manner, please contact us within 7 days of receiving the goods.

We will organise the return of the goods and arrange a credit towards your next purchase or send a replacement product. Customer will incur the cost of return postage and be credited the purchase price only.

We recommend that you return your unwanted items using registered post or traceable courier. We can not be held responsible if returned items are lost in transit.

DIY Works Warranty

DIY Works warrants its products against defects in manufacture and material. An authorised DIY Works representative must be given the opportunity to inspect and report on any defects.

The DIY Works Warranty does not cover faults caused by incorrect installation, damage by others, misuse, misapplication, incorrect voltage, or incorrect design by others. Please refer to individual product installation instructions for details about proper installation, application, usage and design

Rectification work, performed as a consequence of matters not covered by the Warranty, will be at the expense of the customer.

When applicable, you are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Product warranties are governed by the respective manufacturers and/or suppliers warranty terms and conditions (available on request).

We will not be liable to you or any third party for any loss suffered due to product failure. We will assist where possible to process product warranty claims through the respective manufacturers and/or suppliers.