FAQS

General

Why should I DIY my home heating?

Because a DIY home heating system is created with accessibility in mind, DIY Works made sure that all kits are affordable and easy to install. When you install your own floor heating you can potentially save hundreds of dollars in installation costs. What you are purchasing is a complete kit with high quality components that are durable and reliable. In each kit, a step-by-step guide is included to make your home more comfortable during the cold winter months.

I'm not sure what would be the best heating solution for my home. Where do I start?

We understand that it can be overwhelming to decide with all the options that are available. Not to mention technical details that you need to consider. First, we invite you to read our guide to understand the advantages between a floor heating system or an overhead heating system.

If you prefer a floor heating system but unsure whether to opt for an undertile or an in screed, you can start with DIY Works Kit Selection Tool. It's a short quiz that assesses your responses. It will give you the best option when it comes to floor heating systems. You can start here to load the quiz.

What is radiant heating?

Our DIY heating kits utilise radiant heating instead of forced air heating.

Radiant heating is an efficient form of heating as it directly heats objects including people. This is different air conditioning systems which heat a room with forced air.

Will radiant heating rack up my energy bills?

Radiant heating is an efficient way to het your home. For example, floor heating in a typical bathroom run for a few hours in the mornings and a few hours in the evenings will cost leass than the cost of a cappuccino to run every week.

Is DIY home heating safe?

The installation of an electric floor heating system is straightforward. The heating cables will last well over 20 years if laid correctly. They are maintenance free and comply with local safety regulations. You will need to get an electrician to check and connect the installation.

How long does it take for a floor to heat up?

On average, a cold tiled floor will take between 10 to 20 mins to reach 27 degrees. This time varies depending on the thickness of your tile and tile bed. Floor insulation also plays a factor.

What floor finish can I put a mat kit under?

The Undertile Kit can be used with any floor finish. The tiler needs to pay extra attention when tiling with large, heavy tiles (not to damage the cable) or small mosaic tiles (not to have an uneven floor finish). Regarding timber floor finish, you can use the Undertile Kit unless specified otherwise by your timber supplier. Please note that the thermostat included with the Undertile Kit has an option for under timber floor heating, with which the floor heating is kept at a maximum of 27°C not to damage the timber floor.

How thick is the heating mat?

Our heating mats are 3.5 mm thick which is generally perfect for undertile installation. Many tilers will use a 10mm or 12mm notch trowel when tiling, which when compressed should be about 4mm.

What does the tiler need to know?

For undertile heating, the tiler should use a glue that is suitable for floor heating. The tiler should also take care when spreading the glue with a notched trowel over the heating mat not to damage the cable.

For In Screed systems,the tiler needs to take care when laying the sand-cement screed not to damage the cable.

Do I still need insulation?

It is still highly recommended that insulation is installed. This is to prevent loss of heat towards the ground. While it slows down heat loss, in turn it speeds up warm up times. Insulation is installed underneath the heating system for optimum efficacy.

Why is radiant heating better than a central heating system?

Not only is radiant heating more straightforward to install compared to central heating, it is a more energy efficient heating system. Heat is evenly distributed because radiant heating increases temperature from the floor up directly to objects which then radiates heat across the room. Allergens are also significantly reduced since there is no airflow to disturb small particles in the house. 

How Tos

How do I know what kind of floor heating is most suitable for my home?

When it comes to floor heating systems, an undertile heating system is ideal for smaller rooms such as bathrooms, laundry spaces, small bedrooms. While an in screed heating system is ideal for larger rooms.

If you're not sure what kit to purchase, we made a tool just for you to help you choose the right floor DIY kit for you. Click here for a simple quiz to start your journey to DIY heating kits.

How do I properly measure my mat size?

How do I install my undertile DIY floor heating?

Installation is straightforward. There is a step-by-step guide with clear instructions and helpful images you can refer to. 

Please click here on how to install your Undertile DIY floor heating kit.

When you order the kit, a message that includes all documentation links you need will be sent to your email. 

How do I install my in screed DIY floor heating?

Installation is straightforward. There is a step-by-step guide with clear instructions and helpful images you can refer to. 

Please click here on how to install your In Screed DIY floor heating kit.

When you order the kit, a message that includes all documentation links you need will be sent to your email. 

How do I install my electric DIY overhead heating?

Installation is straightforward. There is a step-by-step guide with clear instructions and helpful images you can refer to. 

Click here on How to Install Your Excel Overhead Heating Kit

Click here on How to Install Your Terrace Overhead Heating Kit

When you order the kit, a message that includes all documentation links you need will be sent to your email. 

Products & Orders

Do you have product warranties?

The warranty covers vary per kit component. 

The warranty covers for the heating mat is up to 30 years and the thermostat for 5 years.

Under this warranty, in the event of failure and if the fault can be traced back to a manufacturing defect, the product can be repaired or replaced free of charge.

What is your lead time?

We despatch any order placed before 12:00pm, if we have stock. All our kits are shipped from Mona Vale using Direct Freight Express. The delivery may take up to 2 days, depending on the shipping address.

How do I maintain the heating system once installed?

One of the best things about an electric floor heating system is that it is virtually maintenance-free. Because most of its elements are secured underneath your flooring, the wear-and-tear is delayed and heating mats can last up to 30 years.

What items does the DIY kit include?

It depends on the heating system that you choose. For undertile DIY floor heating kit, your kit includes components below:

- Heating mat with single cold tails
- Programmable thermostat
- Sensor conduit
- DIYSafe
- Step-by-step guide

Shipping & Returns

I ordered today. When should I expect my order to arrive?

We implement a same-day despatch for orders placed before 12 noon. You can expect delivery from 1-2 days depending on your location.

I'm not happy with my kit. Can I get a refund?

All products returned must be in unused condition, with all components and original packaging.

For details of the policy, please visit our Refund Policy page for your guidance

My order has not arrived yet. How do I track it?

Tracking updates will be sent to yor email by our courier.

We'd love to hear from you!